Consumer Internet
Search, curate, shop, engage, learn, play - drive customer value and deliver amazing customer experience with IPU-powered AI. Lives are being transformed, simplified and made more accessible, everyday.
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Driving Outstanding Online Customer Experiences with IPUs
Today’s online consumers have the whole world within reach, along with high expectations for speed, safety, quality and service. Keeping customers happy, safe, engaged and coming back for more has made consumer internet, e-commerce and media & entertainment companies some of the fastest adopters of AI.
From intelligent search, recommenders and content moderation to intelligent virtual assistants and blazing fast customer insight and success, leading companies are using Graphcore solutions to put their data to work to build new products to improve the online customer experience.
Consumer internet, social media, media & entertainment and e-commerce companies are turning to IPUs for faster media upscaling, more intelligent virtual assistants and more effective sentiment analysis, as well as faster and more accurate content search and recommender systems with graph ML models.
Large internet service providers, media & entertainment and e-commerce companies can receive thousands of customer calls a day. Customer satisfaction teams can now take a bird's-eye view of all these conversations today, to better plan for our customers' issues tomorrow with IPU-powered text analysis services.
Are customers experiencing an issue in a particular region? at a particular time of day? or around a specific event? Customer success teams can now answer these questions as they arise, and then pass on their findings to product development teams to inform future strategy.
Our expectations for speed, accuracy and intelligence when we search online, together with the huge commercial value that beating our expectations unlocks, has led to huge advancements driven by AI.
Search solutions are using natural language processing Transformers, like BERT, to better understand human language in order. to fulfil users' search queries more effectively, while also providing a faster search experience that is easier to use.
Graphcore IPU solutions allow companies to unlock their business potential by offering the best performance and highest accuracy in NLP, Computer Vision and Speech Processing to supercharge their search capabilities across multiple platforms, whether their users search with text, voice or images.
Over recent years, the development of Ultra HD technologies in consumer devices has seen the demand for upscaled images and videos increase globally. More and more consumer internet companies are using machine learning and AI compute to offer better, more reliable experiences for their users.
Graphcore's hardware harnesses the true power of the IPU's computer vision capabilities to achieve seamless high-quality video conferencing, fast uninterrupted HD/UHD media streaming, and more accurate media restoration/upscaling to super resolution.
With users creating content faster than ever before and increased demand for reliably sourced information, social media and online platforms are looking to AI to battle the spread of disinformation online and to keep their users safe.
By leveraging natural language processing techniques combined with highly accurate computer vision models, the IPU's first-class text and image classification capabilities can ensure the integrity and security of an online platform for all its users.
IPUs are enabling companies like Twigfarm, who specialise in translation services, to provide seamless end-to-end solutions for their customers, reducing costs while offering huge increases in performance.
"Graphcore provides an environment where we can train models with higher-than-expected performance at much lower costs. The bottom line is that Graphcore’s IPU enables us to get 10x performance gain while significantly reducing costs. This is why we decided to adopt IPU systems."
Sun Ho Baek, CEO of Twigfarm
